Office Management and Effective Administration Skills

Interest and purpose of the training

This course is designed to provide office administrators, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively.

Upon successful completion of this course, participants should be able to:

• Extend their understanding of their roles and the key contribution they make to organizational success
• Review and develop their personal organization, communication and interpersonal skills
• Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Course outlines

• Program introduction and objectives
• Personal competence review
• The Role of Management in The Workplace: concepts
• Essential Administrative Skills
• Managing the paper-load and developing paperless systems
• E-mail efficiency and etiquette
• Vital Communication Skills
• Simulations

Useful Information